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FAQ (Frequently Asked Questions)

How do I get my download after purchasing?

You will receive a download link on the last page of your checkout after your payment will be processed by PayPal. It only takes a few seconds.

At the same time, you will receive an email with the link to your files. Check your spam folder if you don’t find it in your main mailbox.

Furthermore, you would find all your orders and downloads here: my account.

You can download the files 4 times. Nevertheless, if you need more download attempts or you have any other download issues, do not hesitate to let us know writing here:

How do I unzip my files?

Downloaded files come in .zip format, click it twice to unzip automatically. However, if you meet any difficulties with unzipping, please contact us and we will email you unzipped files:

What are all these file formats for?

After unzipping you will get several files of different formats:

.SVG – for die cut software like Cricut, Silhouette Designer Edition
.EPS – for vector graphic software like Illustrator, Corel Draw
.PNG – for sublimation and web graphics (transparent, 300 dpi)
.DXF – for Silhouette Basic
.PDF – for printing

I changed my mind. Can I get a refund?

Sorry, due to the digital nature of these products, no refunds will be offered. But we will do all we can to help you on any issues you have using the files. Please contact us in the case:

Can I use your files commercially?

Yes! You may sell up to 100 physical items with the purchase of each design. You may only sell your creations as a finished printed product. However, if you plan to produce more you can contact us about an extended or corporate license.

You may not resell or share the files at all. Furthermore, you may not redesign or use any part of them in digital projects.

Can I use your designs for Print on Demand Services?

No. Designs are to be produced in house by the purchaser.

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